OVERVIEW                                          

The Dining Room Host/Hostess is responsible for enhancing the guest experience and extending genuine hospitality within the restaurant. He or she is expected to be “on the floor” in the Dining Room the entirety of their shift, to connect face to face with guests and keep a real-time pulse on their experience.  Focusing on the Dining Room will ensure guest experience is a top priority and aligned with Chick-fil-A I-15 at Cantu Galleano Ranch Rd’s vision of being “the most caring business in Eastvale” and Chick-fil-A’s Winning Hearts Every Day (WHED) strategy. He or she must be skilled in handling stressful working conditions while prioritizing guest needs, be an effective communicator, be an excellent multi-tasker, and be able to deal with frequent interruptions calmly and decisively, to ensure restaurant Dining Room operations are running smoothly.

PRIMARY RESPONSIBILITIES

Genuine Hospitality

• Ambassador for the Chick-fil-A Brand
• Have a positive influence on all who come into contact with Chick-fil-A
• Be passionate about hospitality
• Anticipate guest needs
  • Perform table touch-ins
  • Offer beverage refreshments
  • Provide additional condiments, etc.
• Provide Second Mile Service by going above and beyond guest expectations
• Make guest connections
• Surprise and delight guests

Clean and Safe Environment

• Execute Operational Excellence by maintaining a clean environment (Tables, Chairs, Floors, Restrooms, Windows, Doors, Trash, etc).
• Organize and restock all items available to guests in the dining room area

Guest Recovery 

• Empathize and proactively engage to recover guests using Chick-fil-A’s “HEARD” Model
• Maintain a comprehensive understanding of all menu items
• Restore guest satisfaction to foster and maximize loyalty 

REQUIRED CORE COMPETENCIES

• Strong hospitality mindset
• Strong interpersonal skills
• Able to work in a fast-paced environment with a sense of urgency
• Able to maintain composure under stress while making quick decisions to de-escalate guest satisfaction concerns
• Able to work on your feet for extended periods
• Professional and confidential when dealing with sensitive and/or serious information
• High work standards and ethics
• Self-motivated
• High energy level
• Contagiously positive attitude
• Strong attention to detail
• Coachable
• Ability to utilize Chick-fil-A applications to accomplish job duties

REQUIRED QUALIFICATIONS

• Full-time or part-time commitment with the ability to work a flexible schedule to accommodate operational needs between 24 to 40 hours per week
• Experience working in a restaurant or in customer service preferred (ideally previous Chick-fil-A experience)
• Ability to work weekends and holidays as needed

The PERKS 

• Flexible Scheduling
• Advancement Opportunities
• Complimentary Meals While Working
• Chick-fil-A Scholarship Opportunity
• 401(k) / Health Insurance 

If you are a friendly and outgoing individual with a passion for providing exceptional customer service, we would love to hear from you. Join our team at Chick-fil-A Eastvale and help us create memorable dining experiences for our guests!